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Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Cellar Door Fine Wines makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.
ALL ORDERS PLACED ARE PROCESSED WITHIN 24 - 48 HOURS AFTER SUBMISSION. In the event we are for whatever reason unable to fulfill your order request, you will be notified as such within 24 hours.
All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize Cellar Door Fine Wines to act on your behalf to engage a common carrier to deliver your order to you. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.
All orders, including pre-arrivals, cancelled subsequent to receipt of invoice are subject to a "re-stocking" of 20%. No refunds granted whatsoever after 60 days of purchase. This includes "corked" wines. No exceptions.
While we do everything in our power to ensure your product is of the finest provenance, WINE PURCHASED THAT IS OLDER THAN 10 YEARS IS NOT GUARANTEED IN ANY WAY.
Wines listed as Pre Arrival are not currently in stock. Payment is due at time of order. A confirmation invoice will be mailed to you as proof of purchase with an expected arrival date. We will notify you once the wine is ready for shipment. As most of our wines are sourced in Europe, we make no guarantees with regards to arrival/ship dates. Only those listed as "In Transit" are guaranteed to arrive within 45 days (and usually much soon). Please note the ETA's are just that...estimates. Though we make every effort to provide the most accurate estimated arrival time as possible, there are a multitude of factors outside our control that may cause unforeseen delays. Absent any guarantee in writing that your order will arrive by a specific date, we make no such guarantees as to a specific wine's arrival date. Refunds only granted if a wine arrives 90 or more days later than the outer range of our estimated arrival date.
Applicable Los Angeles County sales tax of 9.00% is added to all orders shipped or delivered within the state of California. Orders shipped to states outside California are not subject to California state sales tax. Note that any new governmental taxes incurred subsequent to order will also be charged at date of shipment or pickup.
Your privacy is important to us. The following sections set forth policies designed to provide assurance to our customers, and to be the foundation of their trust. From time to time, we may update this policy to improve or clarify our privacy efforts.
Collection of information
It is possible to access much of our website without providing any personally identifiable information, with the exception of purchasing products and services from our online store. However, Cellar Door may request and/or collect information from you on a voluntary basis when you: (1) register with us; (2) sign up for email alerts; (3) shop at our online store; or (4) send questions or comments via email to Cellar Door sales or customer service staff. The requested information may include personal information such as your name, email address, telephone number, home address, and (if you purchase products) credit card and billing information. For registering an account, we also ask you to create a username and password.
You may change all personal information that you provide to us, such as your name, address and email address, and your registration information at any time. This information will be available only to you (unless consent has been provided for other use), our employees, and Cellar Door-affiliated third parties, who are contractually committed not to share it further, other than as necessary to process your order or offer services to you.
If you wish to register with our site, you may be asked to supply personal information such as your full name, email address, and mailing address. Registered users are encouraged, but not required, to participate in our email alerts program to receive offers of interest to them, but users are always free to change their preferences or "opt out" of these mailings.
We never share personal information that we receive online to outside companies. Our website design, computer systems, and database administration partners have access to our information database, but only in order to provide database or server maintenance or security or provide other similar services to Cellar Door. In these instances, we require these partner companies to sign confidentiality agreements promising to keep secret any information they see. If Cellar Door believes that anyone's behavior on our site may damage us or our site or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.
If you do not want Cellar Door to send you email or regular mail about our products and/or services, you can "opt out" at the time of registration or at the time of information collection. If you are receiving emails or regular mail and at a later date you choose to opt out and have your name removed from Cellar Door mailing or emailing list, you can do so by using the link included with the Cellar Door email or by contacting us by phone, mail, or email .
Use of information
We ask for data that helps us personalize the experience for you on our website. Cellar Door takes reasonable steps to prevent disclosure of unauthorized information to anyone other than Cellar Door and its affiliates.
Use of email addresses : Cellar Door uses email addresses for identification purposes (they function as unique usernames for registered website users), and also for correspondence with customers relating to email alerts, order acknowledgements, confirmations, and other related communications. We may disclose your email address to Cellar Door-affiliated third parties who need it to assist us in providing services to our customers. You have the choice to opt out of email alerts at any time. If your email address changes, make sure to update your membership information in the My Account area of the site.
Other uses : We may also use data related to your use patterns and your personal preferences to improve the online experience for you and for others. For example, if multiple users experience the same problem on the website, we will use this data to improve the site experience. Most of this type of data is analyzed in aggregate form; that is, we cannot identify your data and you are anonymous. It is our intention not to share your individually derived data with anybody, although we may use the analyzed or aggregate data for legitimate business purposes. You have the right to an explanation of what data is being collected, what parties use it, and what it is used for while it is under our control. We will provide that information upon request. Please contact us should you wish to request this information.
Cellar Door uses the latest in encryption technology, secure commerce servers, and authentication to ensure that your personal information is secure online. In addition, Cellar Door holds digital certificates from a trusted third-party Certification Authority. Also known as Digital IDs, these certificates are similar to your driver's license, passport or membership card. Digital IDs are important in electronic commerce because they verify the identity of the parties involved. Therefore, making an online purchase at Cellar Door is as secure as using your credit card at the local store or restaurant. In addition, Cellar Door ensures the privacy of the information not only online but through our back-end verification systems.
Whenever you submit information to a server, your browser (such as Internet Explorer) will check to see if your information is being transmitted to a secure source. You may see a warning message such as the one below, which indicates that you are about to send unsecured information.
Any information you submit is insecure and could be observed by a third party while in transit. If you are submitting passwords, credit card numbers, or other information you would like to keep private, it would be safer for you to cancel the submission.
This message is designed by the browser makers to remind you that some sites (not all sites) are not encrypting the data you send them. The browser only makes a strong encryption connection when the server requests it — for example, at the page where you enter your credit card information.
On our website, a secure environment activates right before you enter your personal information: at the checkout page. The best way to visually verify that your browser is secure is by looking for the security icon (a padlock or a key) specific to your browser. Additionally, in the address bar you will notice the URL change to "https:" from "http:"-the "s" indicates a connection with our secure server. After you fill your shopping cart and click "Checkout" , you will see that the security icon appears in the secure mode. You have entered the Secure Zone. Please rest assured that your customer information remains secure in our server.
Please feel free to contact us should you have additional questions.